For hospital procurement teams, risk managers, and supply chain officers conducting vendor review. All certifications, compliance standards, and operational protocols in one place.
Waterloo SECURE Logistics operates under a Texas State Managerial Courier License — the highest classification issued by the Texas Department of Licensing and Regulation (TDLR). This is a managerial license, not a driver-level or contractor classification. It authorizes multi-vehicle, commercial courier operations across the state.
Waterloo SECURE Logistics operates as a HIPAA Business Associate when transporting protected health information (PHI), biological specimens, organs, tissues, and pharmaceuticals on behalf of covered entities. Our procedures are designed to exceed minimum HIPAA requirements for courier and transport operations.
Waterloo SECURE Logistics maintains commercial insurance and surety bonding appropriate for the transport of high-value, time-critical, and irreplaceable medical cargo. Certificates of insurance are available upon request for vendor credentialing.
| Coverage Type | Description | Availability |
|---|---|---|
| Commercial Auto Liability | Coverage for vehicles operating in courier service, including loading and unloading of cargo | Active |
| Cargo / Inland Marine | Coverage for loss or damage to client cargo during transport, including high-value and irreplaceable medical items | Active |
| General Liability | Premises and operations coverage for facility pick-up and delivery operations at hospitals, labs, and clinics | Active |
| Surety Bond | Fidelity bond covering employee dishonesty and theft — required by Texas TDLR for managerial courier licensure | Active |
| Certificate of Insurance | COI naming your facility as additional insured available upon vendor credentialing request | On Request |
To request a Certificate of Insurance for vendor credentialing, contact us via the delivery request form and note "COI Request" in the special instructions field. We typically process COI requests within one business day.
Our chain-of-custody protocols are adapted from forensic evidence handling standards — not adapted from last-mile delivery apps. Every handoff is logged, timestamped, and signed. Every record is designed to be legally defensible.
Sender identity verified. Cargo condition documented with timestamped photography. Manifest signed at originating facility. Tracking number assigned at time of pickup.
Real-time GPS tracking active throughout transport. Temperature deviations trigger immediate alert. Any custody transfer mid-route creates a new signed log entry in the system.
Recipient identity verified. Cargo condition re-documented. Timestamped photographic proof of delivery. Recipient e-signature captured. Full record accessible to sending facility immediately.
All custody events, signatures, photographs, and delivery records retained per applicable regulatory requirements. Records available on request for audit, incident review, or regulatory inspection.
Protocols built on 10+ years of forensic investigation experience. Chain-of-custody failures that result in evidence suppression translate directly to specimen rejection in transplant settings. We don't tolerate gaps.
Temperature-sensitive cargo requires more than a cooler. We operate purpose-equipped transport with validated temperature management across the full range of medical cargo requirements — from ultra-cold cryogenic specimens to ambient pharmaceuticals.
Every individual who handles medical cargo under the Waterloo SECURE Logistics license must meet minimum training standards before assignment. Training records are maintained and available for audit.
Contact us to request a Certificate of Insurance, execute a Business Associate Agreement, or discuss compliance requirements specific to your facility's procurement process.